This Privacy Policy explains how Jeremy LaBrooy (operated under the Labrooy Family Trust, “we”, “us”, “our”) collects, uses, stores, and discloses personal information through jeremylabrooy.com and any associated communications channels, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- • Contact details — name, email address, phone number
- • Enquiry and message content submitted through contact or booking forms
- • Mailing list and SMS subscription preferences and consent records
- • Payment information — processed securely via third-party payment providers; we do not store card details
- • Lesson or session booking details
- • Website usage data — pages visited, browser type, device, IP address (collected via cookies and analytics tools)
2. How We Collect Information
We collect personal information directly from you when you:
- • Submit a contact, booking, or enquiry form on our website
- • Subscribe to our mailing list or SMS communications
- • Send us an email or phone enquiry
- • Make a payment or booking for lessons or services
We also collect non-personal usage data automatically through cookies and analytics tools (see Section 7).
3. How We Use Your Information
We use your personal information to:
- • Respond to your enquiries and manage lesson or service bookings
- • Send marketing communications, updates, and special offers where you have consented
- • Process payments for lessons and services
- • Improve our website and service offerings
- • Meet legal and contractual obligations
We will not use your personal information for any purpose not described in this policy without your consent.
4. Marketing Communications
Where you have opted in, we may contact you via email, SMS, or AI-assisted voice messages with marketing communications including special offers, updates, and educational content. You may withdraw consent at any time by replying STOP to any SMS, clicking Unsubscribe in any email, or contacting us directly at [email protected].
5. Disclosure of Personal Information
We do not sell your personal information. We may share your information with:
• Third-party service providers who assist in operating our website, processing payments, or delivering communications (e.g. email platforms, SMS providers, booking software) — bound by confidentiality obligations
• Government agencies or law enforcement where required by law
All third parties we engage are required to handle your information in accordance with applicable privacy laws.
6. Data Storage & Security
Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no data transmission or storage system is 100% secure.
Our website and service providers may store data on servers located in Australia and overseas (including the United States and European Union). Where data is transferred overseas, we take reasonable steps to ensure it receives comparable protection.
7. Cookies & Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and does not personally identify you. You may disable cookies via your browser settings, though some site features may be affected.
8. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or outdated. To make a request, contact us at [email protected]. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at [email protected]. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at jeremylabrooy.com/privacy-policy. Continued use of our website after any update constitutes acceptance of the revised policy.
11. Contact
For any privacy-related questions or requests:
- • Email: [email protected]
- • Website: jeremylabrooy.com/contact